To resolve customer issues faster and provide a superior experience to them, it is important for companies to integrate their CRMs and Incident Management Systems to get a complete visibility into customer issues and queries. By integrating Dynamics 365 and ServiceNow, both sales and customer service departments can get continuous information about customer issues to generate incidents in real-time and expedite their resolution by 90%.

Integrating Dynamics 365 and ServiceNow on Connect iPaaS can also provide several other benefits: