If you are a resident of the European Union (“EU”), United Kingdom, Lichtenstein, Norway, or Iceland, you may have additional rights under the EU General Data Protection Regulation (the “GDPR”) with respect to your Personal Information, as outlined below. The terms in this section will be effective as of October 1st, 2018.
For this section, “Personal Information” shall have the same meaning as “personal data” as defined in the GDPR and we use the term “processing” as it is defined in the GDPR, but “Personal Information” generally means information that can be used to individually identify a person, and “processing” generally covers actions that can be performed in connection with data such as collection, use, storage and disclosure. RoboMQ will be the controller of your Personal Information processed in connection with the Services. Note that we may also process Personal Information of our customers’ end users or employees in connection with our provision of services to customers, in which case we are the processor of Personal Information. If we are the processor of your Personal Information (i.e., not the controller), please contact the controller party in the first instance to address your rights with respect to such data.
We will only process your Personal Information if we have a lawful basis for doing so. Lawful bases for processing include consent, contractual necessity and our “legitimate interests” or the legitimate interest of others, as further described below.
Examples of these legitimate interests include:
We also share information with third parties when you have given us consent to do so (as indicated at the point such information is collected). We also share Personal Information when we believe it is necessary to:
If we choose to buy or sell assets, user information is typically one of the transferred business assets. Moreover, if we, or substantially all of our assets, were acquired, or if we go out of business or enter bankruptcy, user information would be one of the assets that is transferred or acquired by a third party, and we would share Personal Information with the party that is acquiring our assets. You acknowledge that such transfers may occur, and that any acquirer of us or our assets may continue to use your Personal Information as set forth in this policy.
We retain Personal Information about you for as long as you have an open account with us or as otherwise necessary to provide you Services.
Account data (both essential and optional) is maintained as long as you have an active account with us and for up to 90 days after account closure.
Session cookies expire after 14 days, by default, but the expiration can set longer or shorter under your control.
In some cases, we retain Personal Information for longer, if doing so is necessary to comply with our legal obligations, resolve disputes or collect fees owed, or is otherwise permitted or required by applicable law, rule or regulation. In particular, contact and company information, as well as subscription and payment activity and any contracts you have executed with us, will be retained for a period of at least 7 years, for auditing purposes. We will retain some marketing related information for a period of 5 years, for analytic purposes.s
Content you post on our systems (such as Community Forums) may remain on the Site indefinitely, unless you send us an explicit removal request. You may send such request at firstname.lastname@example.org.
Our third-party processors may retain data for various periods depending on their individual privacy policies.
We seek to protect Personal Information using appropriate technical and organizational measures based on the type of Personal Information and applicable processing activity.
You have certain rights with respect to your Personal Information, including those set forth below. For more information about these rights, or to submit a request, please email email@example.com. Please note that in some circumstances, we may not be able to fully comply with your request, such as if it is frivolous or extremely impractical, if it jeopardizes the rights of others, or if it is not required by law, but in those circumstances, we will still respond to notify you of such a decision. In some cases, we may also need you to provide us with additional information, which may include Personal Information, if necessary, to verify your identity and the nature of your request.
The Services are hosted and operated in the United States (“U.S.”) through RoboMQ and its service providers, and if you do not reside in the U.S., laws in the U.S. may differ from the laws where you reside. By using the Services, you acknowledge that any Personal Information about you, regardless of whether provided by you or obtained from a third party, is being provided to RoboMQ in the U.S. and will be hosted on U.S. servers, and you authorize RoboMQ to transfer, store and process your information to and in the U.S., and possibly other countries. You hereby consent to the transfer of your data to the U.S. pursuant to (i) a data processing agreement incorporating standard data protection clauses promulgated by the EC, a copy of which can be obtained at https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=celex%3A32010D0087, (ii) binding corporate rules for data protection that align with the GDPR’s requirements, or (iii) adherence to an industry- or technology-specific approved code of conduct blessed by the EC.
If you have any questions about this section or our data practices generally, please contact us using the following information: