Manually updating Salesforce with ServiceNow incidents to analyze data could take a long time. But you don’t want to loose out on the powerful incident analysis on Salesforce.
ServiceNow to Salesforce integration automatically syncs and creates an object in Salesforce corresponding to each existing incident in ServiceNow. Then it helps you analyze your incidents and generate reports. Also, you can store the Salesforce objects in Smartsheet for record-keeping.
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