See How to Automate Joiner, Mover, Leaver (JML) to Identity |29th August 2025|
ServiceMaster® Brands has been a leader in needs-based services for over 100 years. With nearly 5,000 locations spread across all 50 states and nine countries, managing the 10,000 employee profiles between the company’s brands was a huge endeavor. However, with Hire2Retire ServiceMaster integrated its HR-IT directories, cutting 80% of its direct costs on workforce lifecycle management.
Automate Lifecycle Events
Real-Time User Creations
Automation Cost Savings
Rule-Based Assignments
Role-Based Access Control
Quickly Manage Terminations
From accounting to advisory to taxes and cybersecurity, Dean Dorton is a full-service professional services team that has been in business for over 2 decades. While they were excelling in helping companies grow, their own workforce lifecycle management processes were struggling to meet the company’s needs.
With 8 locations and 600+ employees, the HR-IT teams at Dean Dorton were struggling to update and manage resources and access provisioning. With Hire2Retire, they were able to automate their entire workforce lifecycle in real time. By integrating their HR system into IdP and third-party apps, Hire2Retire was able to enhance security while automating the entire workforce lifecycle and identity provisioning process.
Create incidents or execute onboarding or offboarding workflows in ServiceNow or the ITSM (IT Service Management) application of your choice to allocate computer, equipment, workplace, or other assets or privileges.
Approvals and workflows can be triggered automatically on hiring, role changes, or termination as part of workforce lifecycle management to streamline the process, avoid unpleasant delays, and create an exceptional employee experience.
Define fine-grained security groups based on the attributes of the employee profile to implement strict Role-Based Access Control (RBAC) and privileged access to the enterprise systems.
This solution works with leading SSO applications like Azure SSO, Okta, Ping, and Centrify to enforce single sign-on. The add-on provisioners for third-party applications can manage licenses in line with employee state, saving the license cost and avoiding the security risk of someone walking away with privileged access on termination.
Our team of dedicated integration specialists will work with you each step of the way:
Step 1: Set up extracted reports from Deltek Costpoint on a scheduled interval to be sent to a Secure File Transfer Protocol (SFTP) server.
Step 2: Configure data mapping, including mapping and assignments of Organizational Units (OU’s), Security Groups, and Distribution Lists.
Step 3: Create and run the file listener that scans for updates every few seconds in the SFTP folder and make updates in your AD, Entra ID, Okta, or Google Workspace in seconds.
We also provide 24×7 support with your Deltek Costpoint to AD for IT Workflow Automation integration after going live!
RoboMQ’s Deltek Costpoint to Active Directory, Entra ID, Okta, or Google Workspace integration is a fully managed SaaS offering with 24×7 support:
$5.00 per active employee per month
There is a one-time setup fee that covers the full implementation leading up the go-live state.
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