When an air conditioning or heating unit is not working properly, it can shut down anything going on in a home or business. And when people are calling experts to maintain and repair those units, the last thing they want to deal with is a slow, complicated experience. In the Delaware Valley, Horizon Services has been flipping that script for over 35 years with upfront pricing in writing and 24/7 emergency service at no extra charge.
When it comes to A/C or heating unit maintenance and repair, Horizon is the premier name for thousands, but sometimes external challenges got in the company’s way. Processing over 1,000 employee profiles manually between ADP and Azure AD (Active Directory) presented a significant challenge for Horizon’s sysadmin team. The process was rarely quick, efficient, or risk-free as any errors left new hires stuck without proper access and terminated employees posing potential data security threats due to any delay in the access removal.
To solve this problem, free up time and money that could be invested elsewhere, and simplify the employee lifecycle management process for Horizon, RoboMQ implemented Hire2Retire as a full-stop automation solution. Thanks to Hire2Retire’s ability to automatically synchronize data between ADP and AD, manually keeping employee profiles updated was a problem in the past, enabling Horizon to get back to doing what they do best: keeping residents in its community as cold or as warm as they want.
Cameron Macaulay is a Marketing Associate with RoboMQ. Cameron graduated from Syracuse University with a major in Broadcast & Digital Journalism, and a minor in Professional & Technical Writing. Cameron combines his skills in technical writing with a passion for storytelling.
Customer Success Story Hire2Retire
Customer Success Story Hire2Retire
Customer Success Story Hire2Retire