Horizon Services Automates Employee Lifecycle Management with Hire2Retire to Focus on Keeping Homes Comfortable

In this modern age of technology, heating and air conditioning are home amenities that operate best when you don’t notice them. If you do it usually means something has gone wrong, and whether it is sweltering through a hot summer day or bundling up on a cold winter night, any time spent with a broken heating or AC unit is a rough experience. Eliminating those experiences for people in Delaware Valley is the reason Horizon Services was founded. With a fleet of over 300 trucks, upfront pricing in writing, and 24/7 emergency service at no extra charge, Horizon Services has been providing award-winning plumbing, heating, and AC service for over 35 years. 

While Horizon specializes in providing top-of-the-line repair and maintenance services, manually keeping profiles updated and consistent for more than 1,000 employees caused problems behind the scenes. New hires often had to sit around on their first days of work, waiting for the correct system access and identity provisioning. Inaccuracies between employee profiles caused confusion, and the process of manually terminating employees was rarely quick, efficient, or risk–free. Not only did this slow down Horizon’s operations and force them to devote resources to manually manage employee lifecycles, but it posed data security risks when terminated employees retained their system access. Horizon Services saw these problems building up and decided to do something about it by reaching out to RoboMQ.