In today’s fast-paced world, we’ve all experienced the power of exceptional customer experiences. Whether it’s the seamless purchase process, personalized recommendations, or prompt customer support, these moments leave a lasting impression and have the potential to make or break a business. One company that has mastered the art of creating memorable customer journeys for legit businesses is Everise Holdings Inc. With a mission to revolutionize customer experiences, Everise has become a trailblazer in the healthcare, business process outsourcing, and customer service industries.
Headquartered in Plantation, Florida, Everise operates from its 12 global offices, serving as a driving force behind businesses seeking to elevate their customer service game. Its dedication to understanding customer needs and delivering tailored solutions has propelled the company to the forefront of the industry. By harnessing the power of technology, innovation, and human connection, it creates personalized experiences that foster loyalty and drive business growth. It partners with organizations across diverse sectors helping them exceed customer expectations at every touchpoint.
While Everise has cracked the code to achieve excellence in customer experience for its clientele, it was struggling to bring similar efficiency to its in-house operations. With an extensive workforce of over 10,000 employees spread across the globe, the company’s HR-IT operations became increasingly complex. The company relied on its robust Workday HR system to handle various HR functions, yet disjointed processes and the lack of integration with Active Directory (AD) posed challenges. Manual data entry, compliance concerns, and the need for streamlined employee onboarding and offboarding became critical pain points that required a scalable solution.
To address these challenges head-on, Everise turned to RoboMQ’s Hire2Retire, a cutting-edge HR integration solution. Hire2Retire seamlessly integrated Everise’s Workday with AD, seamlessly synchronizing its HR-IT operations. Automated synchronization of employee data ensured near-real-time updates, eliminating the need for manual data entry and reducing human errors. Streamlined onboarding and offboarding processes enhanced the employee experience and protected data security. By automating these crucial HR processes, Hire2Retire freed up valuable time for the Sysadmin team, allowing them to focus on strategic initiatives and driving further business growth.