Today, small businesses have become the backbone of the modern economy. According to the U.S. Small Business Administration, there are over 30 million small businesses in the United States, comprising 99.9% of all businesses in the country. These small businesses play a critical role in driving economic growth and creating jobs, making them an essential part of the national and global economy.
However, despite their importance, small businesses face significant challenges in managing their operations. One of the most significant challenges is navigating the complex world of insurance. For small businesses, finding affordable insurance that meets their needs can be a daunting task. Insurance providers offer a range of solutions, but small business owners must sort through a dizzying array of options to find the right coverage.
Moreover, with the rapid evolution of the healthcare benefits industry, small businesses must keep pace with changing regulations, complex reporting requirements, and the latest technological advancements. Many small businesses struggle to manage these changes, which can lead to inefficiencies, inaccuracies, and increased costs.
TGG Solutions (now Nexben) recognized these challenges and set out to provide innovative solutions to help small businesses navigate the complex world of insurance. The company has over 50 years of experience in the insurance industry and has leveraged its expertise to develop cutting-edge ICHRA marketplace solutions. These solutions enable employers to quote, propose, enroll, submit, and bill in all 50 states, providing a comprehensive, end-to-end platform for small businesses.
Despite its innovative solutions, Nexben faced its own sets of challenges in managing its internal operations. With manual processes for updating employee data and managing employee onboarding, offboarding, and role changes between its HRIS ADP and hybrid AD (Active Directory), HR and IT teams were spending significant amounts of time on administrative tasks. Additionally, the evolving leadership structure of the company was making it difficult to keep track of changes to the Global Address List (GAL).
To address these challenges, Nexben turned to RoboMQ and its leading PIP, Hire2Retire. With Hire2Retire, Nexben was able to automate its employee onboarding and offboarding processes, reduce data entry errors, and ensure compliance with security and regulatory norms. By simplifying complex business processes based on rules, Nexben accelerated the digital transformation of its employee records management as it continued to cure insurance woes for many small businesses.