See How Hire2Retire Can Drive Success for Your Organization |18th July 2025|
As part of the Phase 6.4 release, Hire2Retire now supports custom service desk integrations using REST Connectors, allowing you to integrate any compatible service desk with your directory service.
One of the main reasons Hire2Retire has made a name as the complete employee lifecycle management solution is the ability to integrate service desk applications with HR systems and Directory Services. Now, Hire2Retire is extending that integration power to your service desk by allowing you to use REST Connectors to create custom service desk integrations that automatically generate tickets in the service desk when employee profiles are added, deactivated, or updated.
Once you have configured your integration and linked your service desk, you will be able to create ITSM tickets directly in the Hire2Retire workflow and define the conditions to trigger ticket creation. For example, when a new employee profile is created in your HR system, Hire2Retire can not only sync that profile to AD, Azure AD, or Google Workspace but automatically create a ticket in the service desk to assign a laptop for the new employee. In the end, that means your new hire has everything they need to hit the ground running without you having to click a button.
The possibilities are endless with custom service desk integrations, so schedule a discovery call with a Hire2Retire expert now to see what Hire2Retire can do for your business!
Need to dive even deeper into the changes made in Phase 6.4, read the Phase 6.4 release notes here.
Hire2Retire synchronizes employee profiles between over 20+ leading HRIS systems and AD, Entra ID, Okta Directory or Google Workspace, reflecting employee hires, role changes, and terminations in near real-time. Free your IT team from manually creating user identity accounts and assigning access and privileges, avoid human errors, delays, and security risks, and streamline your employee lifecycle and identity provisioning to provide a superior “First Day at Work” experience.
Cameron Macaulay is a Marketing Associate with RoboMQ. Cameron graduated from Syracuse University with a major in Broadcast & Digital Journalism, and a minor in Professional & Technical Writing. Cameron combines his skills in technical writing with a passion for storytelling.
Cameron Macaulay is a Marketing Associate with RoboMQ. Cameron graduated from Syracuse University with a major in Broadcast & Digital Journalism, and a minor in Professional & Technical Writing. Cameron combines his skills in technical writing with a passion for storytelling.
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