CASE STUDY

SunCoast Skin Solutions Undoing the Sun’s Damage with Fully Automated Hire2Retire Employee Lifecycle Management and Identity Provisioning Solution

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Industry

Healthcare

Company Size

51-200 employees

Implemented Solution

Customer

Situation

According to recent statistics, more than 5.4 million skin cancer cases are diagnosed in the US every year. Despite being one of the few cancers that can be seen by the naked eye, skin cancer often still goes undetected until the later stages. SunCoast Skin Solution, a leading dermatology practice in Florida, is a proponent of early detection and treatment. They believe if they allow skin cancer to go undetected, they fail in their mission to provide patients with comprehensive surgical, medical, and cosmetic dermatological care.   

SunCoast Skin Solutions has been undoing the sun’s damage since 2008 by offering advanced surgical and non-surgical dermatological care across 22 locations in the state of Florida. They are continually expanding by partnering with and acquiring doctors’ practices across the state. The organization aspired to continue their rapid growth but anticipated that their current, manually-driven employee lifecycle provisioning system would not support their increasing requirements.  

Struggles and Pains

SunCoast Skin Solutions staffs a relatively small IT team that manually manages each employee lifecycle event and access provisioning on a day-to-day basis. The onboarding, offboarding, and provisioning processes across multiple locations were inconsistent, inefficient, and created a potential for security breaches without a cohesive, centralized system. 

The organization knew their current IT system was quickly becoming obsolete, and they needed a ready-to-deploy fully-automated employee lifecycle and identity provisioning solution. The team’s emphasis on implementing a pre-packaged integration solution was also motivated by the desire to save time and efforts of highly skilled sysadmins and instead utilize their time to build an infrastructure that helps deliver better patient care services.

Resolution

RoboMQ’s Hire2Retire, employee lifecycle management and identity provisioning solution offered SunCoast Skin Solutions fully automated ADP to AD integration that allows them to create new employees in AD, updated their identity profile and role-based system access, and performed terminations in near real-time.  

Hire2Retire ensured that the IT team now has enough time and resources to focus on tasks beyond employee lifecycle events – ones that can help to deliver better patient care services. Fully automated ADP to AD integration significantly helped SunCoast Skin Solutions by:  

Industry

Healthcare

Company Size

51-200 employees

Implemented Solution

Customer 

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Efficient, fast onboarding of new employees ensuring superior “First Day at Work” experience

Improved security with proper access provisioning and de-provisioning

Saving significant time and effort spent on tedious, manual tasks by IT team

Consistent processes across multiple locations

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