CASE STUDY

Behind the scenes at MSI Chicago offering 40- foot Tornado Vortex and Iconic Zephyr Train

Industry

Museum and Art galleries

Company Size

500-1000

Implemented Solution

It isn’t every day you get to step into a tornado and get a chance to control it too (except any day at MSI). Museum of Science and Industry (MSI) at Chicago is not just for the tornado lovers but it is also for the lovers of trains, submarines, and even superheroes.

Here at MSI Chicago, you can step aboard one of America’s first diesel-electric streamlined passenger trains that inspired a popular culture. Pioneer Zephyr created a speed record in 1934 with its “Dawn to Dusk” dash that started at Denver and ended at Chicago covering a distance of 775 miles non-stop in 13 hours and 5 minutes achieving a top speed of 112 mph and an average speed of 77 mph. You can step into this real train and appreciate its sleek Art Deco form that was mirrored in everyday items from transportation to toasters to the diners back in those days.    

Situation

The Museum of Science and Industry (MSI) at Chicago catered to nearly 1.4 million guests in 2019. Being a science museum that caters to students and young adults inspiring them to the science and technology it gets seasonal peaks of visitors during the summer months and the holidays.

This increased visitor traffic translates to the operational challenge of managing a fluctuating workforce to support increased demand. MSI hires a lot of seasonal workers during the summer months and during the holidays. It requires an upfront effort to make sure that the Human Resources and the organization in general can onboard new hires, provide access to the information systems, and enable the new hires to do the fun job of making the visit enjoyable to its visitor. At the same time at the end of the peak season, the offboarding of seasonal workers must be performed timely so that there are no data security risks, and no one walks away with the privileged information of the museum’s CRM and other enterprise systems.

Struggles and Pains

Ongoing demand on hiring and offboarding seasonal staff puts a tremendous burden on the Human Resources and IT operations teams. IT and operations teams have to play catch up making sure the new hires were fully set up with email and application access before they show up on the first day at the job. Often the “First Day at Work” experience was not optimal and created a need to catch up and the resulting commotion.

In addition to the chaos and catching up with on-boarding and off-boarding, MSI Chicago was spending significant money on highly skilled sysadmins to take care of account and access creation – a job that was not really liked by these highly skilled resources. And there were always the risks of data leaks and security threats if the access of the terminated employee was not timely removed.

Resolution

MSI Chicago put a fully automated “Hire2Retire” business process in place that received employee HR events from ADP as the master system of records (SOR). The employee events created new employees in AD, updated their identity profile and role-based system access, and performed terminations in near real-time.

The fully automated “Employee Lifecycle and Identity Management” enabled MSI Chicago to keep up with the seasonal hires without the need to hire additional AD system admins. In summary, MSI Chicago benefited significantly by:

Cost saving by not hiring costly Ad sysadmin resources

Great “First Day at Work” experience for new hires and seasonal workers

Significantly reduced Information security risk

Industry

Museum and Art Gallery

Company Size

500-1000

Implemented Solution

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