See How Hire2Retire Can Drive Success for Your Organization |18th July 2025|
As part of the phase 8.5 release, Hire2Retire now supports native InvGate Service Management Integration with AD and other leading IdPs.
Missed IT requests during onboarding can not only delay productivity but also exposes businesses to compliance and security risks. InvGate Service Management offers a centralized, efficient way to handle IT incidents. However, its full value is unlocked when it is integrated with HR systems. With Hire2Retire, InvGate can connect directly to your HR lifecycle ensuring faster onboarding and accurate access provisioning.
Driven by real-world customer needs, RoboMQ products always incorporate user feedback into product innovation. This time, one of our customers in the defense sector requested support for InvGate ITSM integration in Hire2Retire. They wanted to streamline their asset provisioning and onboarding processes. Within weeks, Hire2Retire delivered it, and we are excited to make this capability available to all our users.
With this integration, Hire2Retire customers can now automatically create and manage IT service requests. Users can create incident tickets or asset allocation requests in InvGate triggered directly from Hire2Retire workflows.
To set up integration with InvGate, navigate to the ServiceDesk section in the Hire2Retire workflow. From the list of ITSMs, choose InvGate and click on Configure ServiceDesk.
Put InvGate credentials and Link Account. You can now enable automated request creation in InvGate based on employee lifecycle events with Hire2Retire.
For instance, when a new employee is hired, Hire2Retire can automatically trigger a request to assign necessary resources like laptops or printers. Another example could be when an employee is promoted to a senior developer role, a new access request will be triggered for Jenkins. Now, with Hire2Retire connected to InvGate, you can automate many of these tasks.
InvGate Service Management is a modern platform that helps IT teams handle requests, incidents, and updates. It includes a self-service portal and personalized reporting, making it easier for businesses to stay organized and provide support. With Hire2Retire integration, it is one more way to automate manual tasks and promote efficient and quick operations. Watch this video of InvGate ITSM integration with Hire2Retire to learn more.
This integration can help your business and IT teams in below ways:
From the provisioning of new hires to role changes and offboarding, the integration of InvGate with Hire2Retire can streamline the entire process.
InvGate integration is now available for all users with phase 8.5 release. If you would like to see it in action, reach out to one of our Integration specialists for a quick demo today.
To dive deeper into the features that have been added to the Hire2Retire Phase 8.5 release, read the RoboMQ blog post on Phase 8.5 here.
Need to dive even deeper into the Phase 8.5 changes? See every change made in the Hire2Retire Phase 8.5 release notes.
Somya Shrimal is a Marketing Specialist at RoboMQ. She is a tech enthusiast and a prolific blogger who helps businesses stay up-to-date with the latest trends and best practices in the industry. Her expertise in SaaS, cloud, on-premises apps, and IoT has made her a go-to source for businesses looking to navigate the ever-changing tech landscape.
Abhishek Surtanya is a Marketing Manager with RoboMQ. He is a B2B and SaaS content strategist specializing in content writing that drives engagement, lead generation, and SEO growth. With 6+ years of experience, he has crafted high-impact content for top brands. He specializes in data-driven, conversion-focused content that establishes thought leadership and enhances brand visibility.
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