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4 Powerful Ways to Save Time and Money with Hire2Retire’s ITSM Integration

Use Cases

If your IT team is still manually creating incidents and service requests in your IT Service Management (ITSM) software for lifecycle events, you’re wasting time and money every single day.

That’s because automated tools like Hire2Retire are already doing it faster and smarter, and if you’re not catching up, you’re falling behind.

This blog dives into the game-changing power of ITSM integration and how Hire2Retire can effortlessly synchronize your ITSM with your HR system and IdP.

You’ll learn how Hire2Retire automation transforms onboarding, offboarding, and role changes, streamlining service management, eliminating security risks, and letting your IT team work smarter instead of harder.

What is ITSM Software Used For?

ITSM is the process of managing and providing essential IT services. This includes provisioning system access to employees, responding to incidents, fulfilling service requests, and tracking IT hardware and software.

ITSM software, such as ServiceNow, Jira Service Management, Freshservice, and Zendesk, helps IT teams centralize service desk workflows by:

Logging and tracking IT incidents and service requests.

Automating routing, escalations, and approvals.

Maintaining a Configuration Management Database (CMDB) of all IT assets.

When implemented correctly, ITSM systems help IT teams respond to and fulfill service requests faster. Employees have a smoother IT experience, and operational efficiency improves across the board.

How Hire2Retire Integrates Your ITSM, IdP, and HR System

Because incidents and service requests are tied to a specific user’s account, ITSM software works closely with a company’s Identity Provider (IdP) and HR system.

Integrating these applications lets them synchronize data changes and lifecycle events as they happen in real-time. This is what Hire2Retire, RoboMQ’s flagship workforce identity management product, provides to businesses.

Instead of investing time and effort in custom-built API connectors, businesses use Hire2Retire to seamlessly integrate their ITSM, HCM, HRIS, and/or ATS with their IdP. From there, businesses create end-to-end automated workflows in Hire2Retire’s 100% no-code UI.

When lifecycle updates are made in the HR system, Hire2Retire automatically executes these workflows, reflecting changes in the IdP and ITSM without any human effort needed.

What ITSM Automation with Hire2Retire Looks Like

Let’s look at an IT department’s day-to-day operations with Hire2Retire’s game-changing IGA automation.

In this example, a steel manufacturing company uses Hire2Retire to integrate ADP Workforce Now, Active Directory (AD), and ServiceNow.

Quick & Seamless Onboarding for New Hires

1 – HR creates a new hire’s employee profile in ADP.

2 – Hire2Retire automatically:

Creates and provisions the new hire’s AD profile with role-specific privileges and group assignments.

Opens a ticket in ServiceNow to execute a new hire onboarding order guide.

Sends the new hire a welcome email with their credentials and an onboarding checklist.

The Outcome: The IT onboarding process is already done when the new hire walks into the office, with everything they need to hit the ground running from day one.

Secure & Standardized Offboarding Procedures

1 – An account executive resigns with two weeks’ notice, and their last working day is set in ADP.

2 – Hire2Retire schedules a termination event for the employee’s last day, then automatically:

Disables their AD profile and account.

Revokes all user access privileges.

Creates an incident in ServiceNow for IT to recover their laptop.

The Outcome: The consistent, automated process leaves no room for error, and the employee is locked out of company systems as soon as their last day is over.

Automated & Smooth Role Changes

1 – A regional sales director transfers from the Northeast region to the Midwest Region, and HR updates their job title and location in ADP.

2 – Hire2Retire starts a 60-day transition period, and automatically:

Updates their AD account and the company’s org chart.

Provisions system access and group memberships for the new role.

Creates an incident in ServiceNow for IT to configure a keycard for the new Chicago office.

3 – After 60 days, Hire2Retire automatically revokes user privileges from the employee’s old location.

The Outcome: Business never slows down as the role change happens. The sales director trains his replacement in the Northeast region and takes over in Chicago with the correct system privileges.

4 Ways ITSM Integration Helps Businesses in 2025

Eliminate Tedious Work & Cut Operational Costs

Manual administrative tasks can make up over 50% of an IT department’s daily workload. Hire2Retire fully automates these lifecycle-related tasks, saving IT teams hours of work every single week while improving operational efficiency.

The HappySignals 2025 Global IT Experience Benchmark Report found that just 13% of ITSM tickets account for 80% of lost productivity.

By automating administrative tasks and ticket creation related to lifecycle events, Hire2Retire lets IT departments put their full focus on solving these high-priority requests faster.

Reduce Onboarding Times & Avoid Lost Productivity

Research from Digitate found that companies that automate HR and IT onboarding processes reduce their new hire onboarding time by 5 days.

In addition, a structured onboarding experience increases new hire retention rates by 58% in their first 3 years, according to SHRM.

That’s why Hire2Retire’s streamlined IT onboarding can save companies over $10,000 per new hire by avoiding the costs of constant hiring and lost productivity.

Enhance the IT Experience for Employees

Chasing down IT to get a laptop assigned and set up is the last thing a new hire wants to spend their first day doing.

Data from HappySignals backs this up, with equipment issues causing 40% of negative IT experiences.

Hire2Retire puts IT ahead of the curve on lifecycle-related service requests, so employees have the equipment and resources they need without ever having to submit a ticket in the first place.

Eliminate Security & Compliance Risks

In 2025, cyberattacks are happening more frequently and doing more damage than ever. IBM identified human error and IT failure as a direct cause of 55% of data breaches in 2024.

Hire2Retire completely automates deprovisioning for offboarding, taking human error out of the equation and ensuring that employees don’t retain access to private company or client data.

In addition, Hire2Retire logs detailed information about every lifecycle event, including profile updates, user privileges, and group memberships.

Hire2Retire’s built-in audit trail can export these detailed event logs to AWS S3, Azure Blob Storage, or a MySQL database, ensuring continuous compliance tracking and stress-free audits.

Make Your IT Team Smarter, Faster, and More Cost-Effective with Hire2Retire!

Integrating your ITSM and automating workforce lifecycle management with Hire2Retire is the key to getting more out of your IT teams.

The choice is yours: Embrace Hire2Retire and begin seeing ROI from launch day onward, or sit back while your competitors gain a massive advantage.

Stop losing money to lost productivity and schedule a complimentary one-on-one discovery call with a Hire2Retire expert now!

Cameron Macaulay

Cameron Macaulay is a Marketing Associate with RoboMQ. Cameron graduated from Syracuse University with a major in Broadcast & Digital Journalism, and a minor in Professional & Technical Writing. Cameron combines his skills in technical writing with a passion for storytelling.

4 Powerful Ways to Save Time and Money with Hire2Retire’s ITSM Integration

What is ITSM Software Used For?

How Hire2Retire Integrates Your ITSM, IdP, and HR System

What ITSM Automation with Hire2Retire Looks Like

Quick & Seamless Onboarding for New Hires

Secure & Standardized Offboarding Procedures

Automated & Smooth Role Changes

4 Ways ITSM Integration Helps Businesses in 2025

Eliminate Tedious Work & Cut Operational Costs

Reduce Onboarding Times & Avoid Lost Productivity

Enhance the IT Experience for Employees

Eliminate Security & Compliance Risks

Make Your IT Team Smarter, Faster, and More Cost-Effective with Hire2Retire!

Cameron Macaulay

Cameron Macaulay

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