CASE STUDY

Efficiency Meets Innovation: Otter Products Partners with RoboMQ to Automate Its Employee Lifecycle Management

Industry

Consumer Electronics

Company Size

1000+ Employees

Implemented Solution

Customer

Situation

Imagine it is a wonderful day and you have just purchased the latest smartphone. What will you do next? Flaunt it in front of your colleagues, test its new features, or make calls to your friends? If you are amongst the majority, your first step would probably be buying a phone case to ensure you do not accidentally compromise the safety of your new phone because of any mishandling or negligence.

No matter how much durability a company claims of its electronics, a dual protection layer is always required to keep your devices safe; just the kind of layer Otter Products provides. A leading consumer electronics accessory company, Otter Products makes a wide variety of protective cases for mobile devices such as water-resistant, drop-resistant, shock-resistant, and others. Founded in 1998 in Fort Collins, Colorado, it is the parent company of many well-known brands like OtterBox, Lifeproof, OtterCares, and Liviri.

Struggles and Pains

The history of Otter Products goes way back to the late 90s when Curt Richardson, the founder of Otter Products created the first waterproof Otter Box case in the garage of his family home. What started from his garage has now grown into multiple ventures with over 1000 employees working in offices across Hong Kong, Ireland, and the USA. While Otter Products’ rapid growth helped it become a well-known global brand for durable yet stylish accessories and guards for mobile devices, inside its own cocoon it was once struggling to take hold of its repetitive yet crucial business processes.

The manual method Otter products was using for employee lifecycle and access management forced its IT team to update security groups and sync data between its HR system and Active Directory in a time-consuming and inefficient way. These manual interventions and cumbersome updates created a risk of human errors and delays in concluding business processes which could lead to data breaches by terminated employees and even question its compliance requirements.

To address these challenges, Otter Products started searching for a product that could streamline its HR processes by automatically integrating employee data between ADP and AD(Active Directory) in real-time.

Resolution

Otter Products’ search led them to Hire2Retire, a pre-packaged integration solution that is designed to ease the time-consuming and cumbersome AD updates. With this pre-packaged integration product (PIP), Hire2Retire, Otter products fully automated its employee lifecycle management and identity provisioning process in a smooth and structured manner. The Hire2Retire automation helped Otter Products to:

Sync changes between ADP and Active Directory in near real-time.

Timely onboard and allot licenses and access to new hires.

Efficiently manage employee terminations and role-change updates.

Save cost and resources by reducing the burden on Sysadmins of time-consuming manual updates.

RoboMQ is not affiliated, associated, authorized, endorsed by, or in any way officially connected with any of HR systems that it provides integration with and are mentioned in this case study. All product and company names are the registered trademarks of their original owners. 

Industry

Consumer Electronics

Company Size

1000+ Employees 

Implemented Solution

Customer 

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