See How Hire2Retire Can Drive Success for Your Organization |9th May 2025|
As part of the Phase 8.4 release, Hire2Retire integrates with ServiceNow's Order Guide and Catalog item capabilities for resource assignment.
You can now jump right away into defining your catalog items and order guide from Hire2Retire’s workflow, with its integration with ServiceNow. And save time on creating tickets by utilizing features like: managing catalog items and order guides.
ServiceNow is one of the most used software by most companies as it provides distinctive features. Features like order guides and catalog items are essential for IT to manage ticketing and simplify the management of orders for employees. And are essential for resource assignment and service management workflows.
Let’s have a look at how the new ServiceNow Order guides & Catalog Items can be used within Hire2Retire Phase 8.4.
“Hire2Retire has directly integrated ServiceNow’s Order Guide and Catalog Item capabilities. Users can now create attribute-based rulesets in their Hire2Retire workflows that automatically assign specific catalog items to accounts during lifecycle events. Similarly, users can trigger Order Guides for lifecycle events to submit multiple service requests in a single, guided process.“
Hire2retire with ServiceNow allows users to customize the employee lifecycle stage, automating resource and asset management. At which catalog item requests and order guides can be initiated within the instance. Let’s delve deeper into this feature by illustrating its execution with an example.
Suppose your organization recruits a new team of employees and wishes to pre-order all necessary devices for their use. During various employee lifecycle stages, generating tickets plays a significant role in user onboarding, Managers often request the assignment of gadgets and assets like specific documents whenever a user is added.
To accomplish this, you can select the “Onboarding” workflow from the “Hire2Retire” process and initiate the pre-order of devices. Additionally, you can determine the quantity of items each employee will require based on their departmental role.
Next, you can select the department to which the newly hired employees belong and add the catalog items for their use. For instance, if you want to order one laptop, one mouse, and one desktop screen for all the IT department employees, you can proceed as follows:
● Catalog Items
Under the lifecycle business rules section, select the appropriate leave type(s) to enable based on your organization’s policies.
● Select Catalog Items
● Order Guide
In summary, this feature empowers users to manage and create catalog items and order guides within the ServiceNow instance, providing a centralized platform for efficient resource allocation and order fulfillment.
This feature can be accessed via ServiceNow under the Service Desk tab within Hire2Retire. Hire2Retire continues to add new features and enhancements with every release. Whether you are an existing customer or an organization looking for an identity management solution with some prerequisites, you can always get in touch with our team of experts by clicking on the button below.
Explore Hire2Retire’s solutions to meet your organization’s unique requirements.
Want to learn more about the 8.4 feature release and enhancements? Read the blog post on phase 8.4.
Ashita Modi is a Marketing Specialist at RoboMQ with over five years of professional experience. Her expertise lies in content strategy, with a focus on creating user-oriented content. Ashita holds a degree from UCLA Extension, where she pursued a specialized content design and UX research program. She effectively integrates these skills to communicate information compellingly.
Ashita Modi is a Marketing Specialist at RoboMQ with over five years of professional experience. Her expertise lies in content strategy, with a focus on creating user-oriented content. Ashita holds a degree from UCLA Extension, where she pursued a specialized content design and UX research program. She effectively integrates these skills to communicate information compellingly.
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