Sync Your Service Desk to AD & Google Directory with Custom Hire2Retire Integrations

As part of the Phase 6.4 release, Hire2Retire now supports custom service desk integrations using REST Connectors, allowing you to integrate any compatible service desk with your directory service.

One of the main reasons Hire2Retire has made a name as the complete employee lifecycle management solution is the ability to integrate service desk applications with HR systems and Directory Services. Now, Hire2Retire is extending that integration power to your service desk by allowing you to use REST Connectors to create custom service desk integrations that automatically generate tickets in the service desk when employee profiles are added, deactivated, or updated.
It takes less than five minutes to set up a custom service desk integration in Hire2Retire. In the “Service Desk” section of your Hire2Retire workflow, you will now see the option to add a REST Connector. After naming your custom integration, you will then be able to configure the integration by adding the REST API.
Play Video
Once you have configured your integration and linked your service desk, you will be able to create ITSM tickets directly in the Hire2Retire workflow and define the conditions to trigger ticket creation. For example, when a new employee profile is created in your HR system, Hire2Retire can not only sync that profile to AD, Azure AD, or Google Directory but automatically create a ticket in the service desk to assign a laptop for the new employee. In the end, that means your new hire has everything they need to hit the ground running without you having to click a button.
The possibilities are endless with custom service desk integrations, so schedule a discovery call with a Hire2Retire expert now to see what Hire2Retire can do for your business!

Want to learn more?

To see the other new features and improvements that have landed in the Phase 6.4 release, read the RoboMQ blog post about everything new in Phase 6.4 here.
Need to dive even deeper into the changes made in Phase 6.4, read the Phase 6.4 release notes here. 

About Hire2Retire

Hire2Retire synchronizes employee profiles between over 18 leading HRIS systems and AD, Azure AD, or Google Directory, reflecting employee hires, role changes, and terminations in near real-time. Free your IT team from manually creating user identity accounts and assigning access and privileges, avoid human errors, delays, and security risks, and streamline your employee lifecycle and identity provisioning to provide a superior “First Day at Work” experience. 

About RoboMQ

RoboMQ is a leading SaaS company that solves critical Business Process Automation problems and improves operational effectiveness by application of API and data integration technologies combined with intuitive, modern, and humanized UX, workflows, and advanced algorithms. 
Picture of Cameron Macaulay
Cameron Macaulay

Cameron Macaulay is a Marketing Associate with RoboMQ. Cameron graduated from Syracuse University with a major in Broadcast & Digital Journalism, and a minor in Professional & Technical Writing. Cameron combines his skills in technical writing with a passion for storytelling.

Picture of Cameron Macaulay
Cameron Macaulay

Cameron Macaulay is a Marketing Associate with RoboMQ. Cameron graduated from Syracuse University with a major in Broadcast & Digital Journalism, and a minor in Professional & Technical Writing. Cameron combines his skills in technical writing with a passion for storytelling.

Integrate Zoho People to AD, Azure AD, or Google Directory Using API in Hire2Retire 

Features

Integrate Zoho People to AD, Azure AD, or Google Directory Using API in Hire2Retire 


Posted onMay 7, 2024
How To Integrate Zoho People to AD, Azure AD, or Google Directory Using API in Hire2Retire  Features Somya Shrimal May 7, 2024 As part of the Phase 6.4 release, Hire2Retire now supports API integration with Zoho People to automate employee lifecycle management and...
Use Form-Based Employee Lifecycle Input to Create and Manage Identities in Hire2Retire

Features

Use Form-Based Employee Lifecycle Input to Create and Manage Identities in Hire2Retire


Posted onApril 18, 2024
How To Use Form-Based Employee Lifecycle Input to Create and Manage Identities in Hire2Retire Features Cameron Macaulay April 18, 2024 As part of the Phase 6.3 release, Hire2Retire has added an option to manually create, deactivate, and remove employee profiles...
Effortlessly Manage Different Leave Scenarios with Hire2Retire

Features

Effortlessly Manage Different Leave Scenarios with Hire2Retire


Posted onApril 15, 2024
How To Effortlessly Manage Different Leave Scenarios with Hire2Retire Features Somya Shrimal April 15, 2024 As part of the Phase 6.3 release, Hire2Retire now supports multiple types of leave scenarios to provide greater flexibility when managing employees on leave....
Integrate Oracle HCM to AD, Azure AD, or Google Directory using API in Hire2Retire

Features

Integrate Oracle HCM to AD, Azure AD, or Google Directory using API in Hire2Retire


Posted onMarch 8, 2024
How To Integrate Oracle HCM to AD, Azure AD, or Google Directory using API in Hire2Retire Features Somya Shrimal March 8, 2024 As part of the Phase 6.2 release, Hire2Retire now supports API integrations with Oracle HCM to automate employee lifecycle management and...
Integrate your ATS to AD, Azure AD, Google Directory, and HCMs with Hire2Retire

Features

Integrate your ATS to AD, Azure AD, Google Directory, and HCMs with Hire2Retire


Posted onMarch 8, 2024
How To Integrate your ATS to AD, Azure AD, Google Directory, and HCMs with Hire2Retire Features Cameron Macaulay March 8, 2024 As part of the Phase 6.2 release, Hire2Retire can now integrate popular ATS systems with Directory Services and HCMs to automate...