ServiceNow is one of the most used platforms for enterprise workflow automation. With over 8000 customers globally, the platform is used by 86% of Fortune 500 companies today. In its HRSD or HR Service Delivery Module, ServiceNow is often used as an authoritative system for managing workforce lifecycle events.
From the hiring of an employee to role change and exit, HRSD trigger downstream provisioning and de-provisioning using its IntegrationHub and pre-built connectors into AD, Entra ID and SaaS applications. This helps new hires get access and departing employees are securely offboarded. However, when it comes to adapting it for an organization with 500+ employees, there are challenges. ServiceNow acts as a trigger, but the execution of provisioning workflows requires manual intervention.
ServiceNow IGA requires connectors and attribute mapping to automate IGA. Many enterprises still rely on spreadsheets, emails and custom scripts for user provisioning, a process that is flawed. According to a report by Verizon, identity hygiene becomes vulnerable if the accounts are provisioned late, left orphaned or not monitored regularly in manual workforce lifecycle management.
For enterprises, manual workforce management on ServiceNow is not just an operational but a governance challenge as well. With the expansion of SaaS ecosystems, it has become evident that manual provisioning is not scalable. The typical failures in this process include:
HR events in ServiceNow are not propagated reliably. The normalization of attributes and incomplete mapping rules result in partial provisioning and unauthorized entitlements.
Out-of-date API integrations create challenges that require manual fixes and oversight.
No automated access reviews means that employees who have left the organization still have access leading to security breaches.
Many enterprises still struggle with the “Last Mile” provisioning and de provisioning. Their IT teams end up creating incidents or custom scripts to push changes, which in turn leaves gaps in onboarding, role-change and offboarding workforce lifecycles. So, how can organizations fix these problems, well the solution is simple Hire2Retire IGA on ServiceNow.
While ServiceNow provides a good foundation for managing HR-driven workflows, to utilize its comprehensive IGA capabilities you need automation. Hire2Retire IGA is a native application on ServiceNow portal, that helps you eliminate manual “Last Mile” provisioning and delivers a seamless policy-driven JML (Joiner-Mover-Leaver) workforce lifecycle. It transforms ServiceNow from a workflow trigger to a complete identity governance solution.
1. Automation of JML Events
Hire2Retire IGA automates JML process in real time. It ensures that new employees are provisioned instantly, entitlements are adjusted according to role change and accounts are disabled immediately upon termination. It helps enforcing HR-driven policies across systems, removing delays and closing security gaps.
2. Policy Based Access Control
It helps in embedding policy-based access control directly in workflows. Through RBAC and ABAC, to automatically assign users into correct security groups, distribution lists and SaaS entitlements. It also enforces ‘least privilege’ access based on employee attributes.
3. ServiceNow-Native Last-Mile Provisioning
Hire2Retire IGA has the ability to handle last-mile provision natively within ServiceNow. It automatically generates incidents, records and catalog item assignments. It can also request order guides and handle downstream provisioning tasks without any manual intervention. This helps in reducing IT workload and operational challenges of manual workforce lifecycle management.
4. Supervised Mode for Compliance
For organizations that operate in highly regulated industries, Hire2Retire IGA provides a supervised mode for reviewing lifecycle changes. It adds an approval step before any changes are executed, giving compliance officers the ability to review and authorize changes. This allows in ensuring that automation is aligned with the IGA requirements of your organization.
5. Scalability
Hire2Retire IGA connects with over 250 downstream applications including IdPs (AD, Entra ID, Okta Directory, Google Workspace) and ITSMs like ServiceNow itself. The advanced no-code, drag and drop interface allows IT teams and sysadmins to integrate ATS and third-party apps, ensuring that IGA is extended from hiring to exit.
Forrester TEI studies on automated IGA solutions show that there is a 60% reduction in risks that occur in manual provisioning. It also helps improve the audit preparedness in case of compliance challenges by 70%. Hire2Retire IGA delivers you these outcomes, built directly within the ServiceNow ecosystem. Its implications include
If ServiceNow is the backbone of your enterprise workflows, it needs the support of Hire2Retire IGA to handle your workforce lifecycle management. Without it, your identity governance is exposed to risks and compliance challenges.
Hire2Retire IGA is a native ServiceNow application that automates “last mile” provisioning. It transforms ServiceNow from a workflow trigger into a complete identity governance solution by handling JML events, policy enforcement, and compliance workflows.
Hire2Retire IGA connects with over 250 applications including Active Directory (AD), Entra ID, Okta, Google Workspace, and third-party ATS or SaaS tools, enabling seamless end-to-end provisioning.
Manual processes on ServiceNow often lead to errors like source-of-truth mismatches, outdated connectors, and missing audit trails. These issues create compliance risks and leave organizations vulnerable to security breaches.
