Enforce Governance and meet Compliance for a zero-trust, least-privilege security posture
Insurance
500+ Employees
UKG pro to Azure AD
Houchens Insurance Group
Houchens Insurance Group (HIG) recently decided to treat its security stance with the same technical precision that a senior engineer applies to a complex codebase. In the modern insurance landscape, managing a user’s digital data has become an important cybersecurity need. Houchens Insurance Group saw that its old, manual ways of syncing HR data with IT systems were failing, causing JML concerns.
To address this, the leadership team at Houchens rebuilt its identity governance and administration using the Hire2Retire platform. This transition helped Houchens reach a milestone of 100% deprovisioning accuracy. By doing so, they eliminated the security vulnerabilities that usually appear when employees change roles or eventually leave the organization.
Insurance is an industry where people tend to stay for a long time. At Houchens, it is common to see professionals spend decades with the firm. These employees often grow through several different career stages, such as a change in role, department, or location, or promotion.
While this longevity is a great asset for the company, it creates a technical burden that we call Identity Debt. As people move through these different phases, their digital footprint often becomes a mess. Houchens noticed three specific areas where this debt was creating a high level of risk for the organization.
When employees moved to new departments, the old manual processes often forgot to take away their previous access rights. Over time, many staff members accumulated a "skeleton key" of permissions. They had access to sensitive data that was no longer part of their job. This was a clear violation of the Principle of Least Privilege. It also made the company much more vulnerable to both accidental mistakes and intentional data theft. There was a 100% stop in permission creep by 100%.
Getting a new hire ready for their first day used to be a very slow process. IT workers often spend 72 to 120 hours just trying to get through the manual support tickets for software access. This delay did more than just frustrate new team members. It hit the company directly in the wallet by wasting hundreds of billable hours every time someone joined the team or changed positions. They fixed the productivity lag 80% faster.
In the past, proving compliance was an exhausting task. Every year, teams had to dig through dozens of different logs just to show who had access to specific client data. Without a single, automated source of truth, preparing for an audit took hundreds of man-hours. These were hours that the team could have spent on much more important security engineering projects. They simplified the audit process by 95%, reducing efforts to a minimum.
Houchens decided to implement Hire2Retire as a central brain for their entire identity system. This platform connects their HR software directly to their IT infrastructure. This allowed them to create a deterministic system. Now, when something changes in the HR records, the IT system responds immediately and predictably without any human intervention.
The switch to a modern identity governance and administration model produced immediate wins that were easy to measure. By being proactive instead of reactive, Houchens changed their entire approach to security.
| Performance Metric | Before Hire2Retire | With Hire2Retire |
|---|---|---|
| Onboarding Speed | 3 to 5 Days | Under 24 Hours |
| User Accuracy | High Risk of Errors | 100% Accurate |
| IT Workload | 100+ Hours / Month | Near-Zero Tickets |
| Audit Prep | Weeks of Manual Logs | Instant Reports |
Industry benchmarks reveal that every single new hire or role change costs an organization approximately $70 in labor just to handle digital access. By automating these repetitive tasks, Houchens did more than just save money.
They fundamentally changed how their talent is used. Instead of burying high-level IT experts in a mountain of account maintenance and password resets, the firm redirected those specialists toward strategic growth and high-impact engineering projects. For an organization with long-tenured employees who frequently evolve into new roles, this shift from “maintenance” to “innovation” provides a compounding financial advantage.
Houchens Insurance Group has shown that Identity Lifecycle Management is a strategic asset. By letting automation do the heavy lifting, the firm has removed the human errors that often lead to data breaches. This new, resilient infrastructure ensures that digital access always matches the current reality of the business.
At Houchens, security is no longer just a reaction to a situation. It is a fundamental part of how the company operates every single day.
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Insurance
500+ Employees
Paylocity to Azure AD
