Many companies are struggling to recover their losses and streamline their business operations during the COVID-19 pandemic. Due to remote working and limited resources, it can become difficult for businesses to support various functions and processes such as day-to-day reporting, customer service management, ticket resolution, incident management, and issue escalation. This difficulty in managing business operations creates or adds to productivity and communication challenges among teams. Keeping business operations running smoothly also becomes a challenge if functional departments use a different…

Continue Reading