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Legal Services
210 Employees
California Rural Legal Assistance is a nonprofit legal services organization that provides legal assistance to low-income communities across California. With a distributed workforce supporting legal advocacy and community programs, CRLA depends on reliable IT systems to ensure employees and volunteers can securely access the tools they need.
As the organization grew, managing employee onboarding, role changes, and offboarding across identity systems became increasingly complex.
CRLA relied on manual and fragmented processes to manage employee onboarding and offboarding. While HR maintained employee records in Paycom, identity management tasks across IT systems required additional coordination between teams.
When a new employee joined the organization, the onboarding process involved several disconnected steps across HR, IT, and operational teams. Information entered in Paycom did not automatically trigger identity creation in IT systems, which meant provisioning tasks had to be performed manually.
As a result, onboarding required coordination through internal forms, emails, and manual account creation.
This process introduced several operational challenges-
Overall, the organization estimated that nearly 70% of onboarding tasks involved manual coordination and repetitive administrative work, placing unnecessary strain on IT staff.
CRLA operates a hybrid identity infrastructure that includes on-premises Active Directory alongside cloud identity services through Microsoft Entra ID.
Without automated synchronization between HR data and identity systems, IT administrators had to manually create accounts, update user attributes, and assign access permissions across both environments.
Routine lifecycle events such as department changes or role updates required manual identity adjustments. Over time, these manual processes made identity management increasingly difficult to maintain consistently.
Employee offboarding also depended on manual actions from IT teams. When employees left the organization, administrators needed to disable accounts and remove access across identity systems.
Because this process depended on manual communication between HR and IT, delays could occur when revoking access. In environments handling sensitive legal data, this created potential governance and security concerns.
CRLA needed a solution that could automatically connect HR lifecycle events to identity management actions.
To address these challenges, CRLA implemented RoboMQ Hire2Retire to automate employee lifecycle management between Paycom and its hybrid Active Directory environment.
The goal was to establish Paycom as the authoritative source of identity data, ensuring that HR lifecycle events automatically trigger identity provisioning and deprovisioning workflows.
The implementation introduced a streamlined identity automation architecture-
Paycom → Hire2Retire → Active Directory → Entra ID
Hire2Retire continuously monitors employee lifecycle changes in Paycom and executes identity workflows based on those updates.
With Hire2Retire in place, CRLA automated the core stages of identity lifecycle management, which are joiner, mover, and leaver stages, eliminating many manual provisioning tasks.
Joiner Automation
When HR creates a new employee record in Paycom, Hire2Retire automatically initiates identity provisioning.
The system-
This automation ensures that employees receive the system access they need when they begin their roles, significantly reducing onboarding delays.
Mover Automation
Employee role changes, department transfers, or manager updates recorded in Paycom automatically trigger identity updates.
Hire2Retire adjusts identity attributes and group memberships so that access permissions remain aligned with employee responsibilities. This reduces the need for manual updates while maintaining consistent access governance.
Leaver Automation
When an employee separation is recorded in Paycom, Hire2Retire automatically initiates deprovisioning workflows across identity systems.
The automated workflow-
As a result, the organization was able to reduce manual identity administration effort by approximately 80%, significantly improving operational efficiency for IT teams.
By automating identity lifecycle management, CRLA replaced fragmented onboarding and offboarding processes with a centralized HR-driven automation model.
Key improvements included-
Automation also improved the reliability of identity updates across the hybrid environment by ensuring that HR data remains synchronized with identity systems.
With Hire2Retire, California Rural Legal Assistance transformed how employee identities are managed across its IT infrastructure. HR lifecycle events recorded in Paycom now directly trigger identity provisioning, updates, and deprovisioning across Active Directory and Entra ID.
By automating these workflows, the organization reduced administrative overhead, improved access governance, and established a more scalable approach to identity lifecycle management.
Ready to join the wave of companies automating their employee lifecycle management processes with Hire2Retire? Schedule a demo call with us today to see what Hire2Retire can do for your business.
Legal Services
210 Employees
