CASE STUDY

123Dentist Continues To Be A Mark Of Excellence With RoboMQ’s Hire2Retire

Industry

Hospital & Health Care

Company Size

1,001-5,000 employees

Implemented Solution

Customer

Situation

It’s said that nothing can beat a great smile. However, one thing that can be a turning factor for most people’s carefree giggle is their oral health. Just like physical health, oral health is essential to an individual’s overall well-being, but people often resist visiting a Dentist when the need arrives and neglect their oral health. The reason is simple: they are afraid of some stranger drilling into their mouth and even putting needles there. However, when it comes to 123Dentist, this is not the case. One of the largest support organizations in Canada, 123Dentist is a community of over 3200 certified dentists focused on the goal of providing exceptional treatment and service to their patients. 123Dentist has been a game changer for 23 years when it comes to delivering an optimal and trustworthy patient experience using a dentist-first, patient-focused growth strategy, making the process of finding reliable dentists as easy as 1, 2, 3. 

Struggles and Pains

123Dentist operates its dental community through 225 facilities across Canada. Having started as a single practice facility in Vancouver, the company took a transformative action in 2022 by merging with Altima Dental and Lapointe Group, in the process expanding its workforce to over 5000 employees. While 123Dentist’s strategy move helped them become one of the largest and oldest dental practices in Canada, their employee count shot up to four digits while they were still relying on manual interventions to keep their AD updated Consequently, keeping track of newly added employee profiles and provisions manually became a tiresome task. 

To address these challenges, 123Dentist searched for a solution that could automate the process of making employee profiles accurate and consistent while also helping reduce security and compliance risks.

Resolution

123Dentist’s search led them to Hire2Retire, a pre-packed integration solution by RoboMQ. With Hire2Retire, 123Dentist managed to fully automate the employee lifecycle management and identity provisioning process in their dental community. They benefitted from the automated approval and streamlined employee provisioning and managed to provide a smooth onboarding to their new employees.

RoboMQ’s Hire2Retire provided no code integration between ADP and Azure AD. This solution transformed the HR and identity provisioning functions of 123Dentist resulting in: 

Consistent and accurate employee lifecycle changes in Active Directory in near real-time

Better collaboration and coordination across multiple locations

Hassle-free employee terminations and a superior ‘First day at work’ experience for employees

Improved security with efficient role-based access control

RoboMQ is not affiliated, associated, authorized, endorsed by, or in any way officially connected with any of HR systems that it provides integration with and are mentioned in this case study. All product and company names are the registered trademarks of their original owners. 

Industry

Hospital & Health Care

Company Size

1,001-5,000 employees 

Implemented Solution

Customer 

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