Know how to Automate Access Requests, Certifications, and Compliance Reporting
3000+ Employees
Corporate acquisitions are among the most complex stressors for an IT organization. When a company acquires another, it inherits its people and products alongside its fragmented identity infrastructure. This entails acquiring an isolated Active Directory, conflicting email domains, incompatible HR systems, and access policies that were never designed to interoperate. Multiply that across five separate acquisitions, and the challenge shifts from an IT project into a full-scale organizational transformation.
Manual CSV exports, ad-hoc account provisioning, and inconsistent offboarding are no longer sustainable. It’s especially true when regulatory compliance, security posture, and employee experience are all at stake from the moment someone joins or leaves an organization.
For Machinify, a fast-growing AI-powered healthcare technology company, this challenge arrived all the once. Having acquired multiple companies in rapid succession, Machinify needed to consolidate its workforce identity infrastructure across hybrid and cloud environments, under a tight deadline with no room for disruption. That’s where Hire2Retire came into play.
Machinify is a healthcare intelligence company focused on transforming the complex healthcare payment system through artificial intelligence and deep domain expertise. The company brings together specialists across healthcare policy, payment integrity, AI, and software to build a unified platform that improves how healthcare payments are processed and managed.
Machinify specializes in healthcare IT, machine learning, deep learning, large-scale data processing, real-time predictions, cluster computing, NLP, data to cash, payment integrity, data mining, healthcare payment process, responsible AI, DRG audits, IBR audits, pharmacy, and healthcare operations.
Its core offerings and technology include:
● HAL OS: A foundational, secure cloud-based platform that analyzes billions of claims, medical records, and policies to automate administrative decisions.
● Machinify Auth: Streamlines prior authorization, using AI to review medical records and provide instant approval for many requests, reducing review time.
● Machinify Audit: Identifies potential billing, coding, or clinical issues on incoming claims by analyzing medical records against guidelines.
● Machinify Pay: Automates claim corrections, contract enforcement, and payments.
Through a series of strategic acquisitions, Machinify expanded rapidly to approximately 3000 employees operating across multiple legacy environments. These acquisitions brought immense capability with significant complexity.
Machinify’s IT and DevSecOps teams were working against a demanding convergence timeline: consolidate five acquired companies into a centralized Paycom instance and a unified Active Directory.
Several challenges made this work demanding:
● Multiple Directories: Each acquisition introduced its own Active Directory setup, some on-premises, others hybrid. Machinify needed a single identity plane that could accommodate both cloud and on-prem users simultaneously.
● Disconnected HR and IT Systems: Paycom was the designated HR system of records, but it has no automated Active Directory or downstream IT system connection. Any changes made in Paycom required manual IT intervention to make updates across systems.
● Okta as the Legacy Identity Broker: Acquired company Performant operated with a Workday-Okta-AD provisioning chain. Okta served as the identity broker for around 90% of application provisioning that could not be discontinued overnight. Any new solution needs to coexist with and eventually replace this architecture.
● Contractor Lifecycle Management: A significant portion of Machinify’s workforce consisted of contractors who were not tracked in Paycom. Even so, they still needed identities with appropriate access and automated, time-bound termination, which was not available.
● Audit & Compliance Gaps: There were multiple systems of record, but no centralized tracking for generating compliance reports or audit trails. Therefore, access events were manual, inconsistent, and time-consuming, posing a significant risk in a regulated industry like healthcare IT.
Hire2Retire was implemented as the centralized identity orchestration layer. It connected Paycom as the single source of truth for Machinify’s hybrid AD, Entra ID, Okta, Greenhouse ATS, and FreshService, enabling a unified, automated hire-to-retire workflow.
The implementation followed a phased approach, prioritizing the most critical integration path first and expanding outward.
With Hire2Retire, Machinify automated its post-acquisition identity lifecycle management:
● Paycom as the Authoritative Source of Truth: Hire2Retire established Paycom as the single HR system of record for all identity lifecycle events. Now, every employee change in Paycom becomes the trigger for downstream identity actions across all connected systems.
● Intelligent Routing to Hybrid and Cloud Environments: Hire2Retire’s attribute-based filtering intelligently routes users to either the on-prem AD or Azure AD based on their HR profile data, eliminating the need for a manual trigger by the IT team.
● Phased Okta Integration Supporting Long-Term Migration: Given Performant’s deep reliance on Okta for application access, Hire2Retire supported both short and long-term identity strategies. In the short term, role-based provisioning continues to feed Okta for legacy systems. The long-term roadmap leverages Hire2Retire to consolidate identity authority into Entra ID, with group-based eligibility management gradually reducing Okta’s footprint.
● End-to-End Employee Lifecycle Automation: From pre-hire provisioning and day-one access readiness to secure and sensitive termination handling, Hire2Retire automates every employee event for Machinify. This means new accounts are provisioned before day one; access and privileges are updated on role change, and departures are handled with precision to reduce the risk of orphaned accounts and access creep.
● FreshService Integration for Automated Ticketing: Hire2Retire connects employee lifecycle events to FreshService, automating ITSM ticket generation and routing for onboarding tasks, access provisioning approvals, and offboarding checklists.
● Automated Contractor Identity Lifecycle: Hire2Retire implemented a file-based extract approach that enables full contractor identity lifecycle management, including automated provisioning on engagement start and enforcement of pre-set termination dates.
● Audit-Ready Compliance: Hire2Retire’s built-in change data capture and scheduled compliance reporting tools give Machinify’s DevSecOps and GRC teams a complete audit trail of identity events, who was provisioned, when, and with what access.
With Hire2Retire deployed as its identity orchestration backbone, Machinify achieved what could have been a multi-year integration effort within a focused implementation window. The impact was felt immediately across IT operations, security, HR, and the employee experience itself.
The results:
● New employees now receive fully provisioned identities and access before day one
● Role-based access control ensures provisioning is consistent, policy-driven, and appropriate to the job function
● Terminations are handled through automated workflows that immediately revoke access, disable accounts, and generate ITSM tickets for manual removal of exceptional permissions
Whether you are managing a post-merger integration or a multi-system environment, Hire2Retire eliminates manual identity provisioning by up to 90%.
Ready to join the wave of companies automating their employee lifecycle management processes with Hire2Retire? Schedule a demo call with us today to see what Hire2Retire can do for your business.
RoboMQ is not affiliated, associated, authorized, endorsed by, or in any way officially connected with any of HR systems that it provides integration with and are mentioned in this case study. All product and company names are the registered trademarks of their original owners.
3000+ Employees
