Campus USA Credit Union gets its name from its original location in Gainesville, Florida. When that location opened in 1935, it was the first Credit Union on a U.S. college campus.
Since those beginnings, Campus USA has grown to serve over 160,000 members, with 24 locations across the state of Florida.
As a not-for-profit cooperative, Campus USA offers its members low-cost financial services and better rates than larger financial institutions.
As Campus USA has continued to open new locations and expand its workforce, its fully manual onboarding process began to break down.
Whenever a new hire was marked as an employee in Paycom, one of the company’s sysadmins had to manually:
Campus USA struggled to keep up with the high turnover rates for its tellers and Member Service Reps (MSRs) in particular.
With nearly 480 employees spread across 24 different locations, the sheer volume of administrative tasks manual onboarding took severely hampered the IT department’s operational effectiveness.
If onboarding couldn’t be completed by a new hire’s start date, it tainted their first day experience. Instead of focusing on learning their new role, new hires would have to chase down IT just for the correct system access and resources.
Campus USA knew it needed to eliminate these pain points at the root cause with automated onboarding.
The company didn’t have the time or resources to code a custom integration but wanted more flexibility and security than iPaaS solutions offered.
Campus USA needed a fast and easy way to achieve automated onboarding, which is why it chose Hire2Retire, RoboMQ’s lightweight Identity Governance and Administration (IGA) product.
RoboMQ’s world-class customer success team walked Campus USA through the entire go-live process, helping connect its Paycom, AD, and Entra ID in a Hybrid AD setup.
With Hire2Retire fully automating onboarding and lifecycle management, Campus USA achieved:
Campus USA now starts the onboarding process as soon as applicants become employees, cutting IT onboarding times down from weeks to minutes.
Using Paycom HR data as the source of truth (SOT), Hire2Retire automatically creates new hires’ AD profiles.
UPN names and email accounts are consistent across the organization, and profiles are correctly placed in the company’s Global Address List (GAL).
Thanks to Hire2Retire’s automated onboarding, Campus USA provides new hires with a superior first day at work experience, every time.
Now Hire2Retire automatically creates multiple tickets in ServiceNow when onboarding events are triggered, following different rulesets based on the employee’s role and location.
The company’s existing ticket templates were easy to import to Hire2Retire, making ITSM automation easy and accessible.
Campus USA can easily manage employee access privileges across all 24 of its locations using Hire2Retire’s industry-leading IAM capabilities.
Hire2Retire automatically provisions every new hire Campus USA makes with group memberships, birthright privilege, and system access using Paycom attributes.
Now, employees receive the exact permissions they need for their location and role and nothing more, preventing security risks and saving money by eliminating previously wasted system access.
Campus USA has taken full advantage of Hire2Retire’s SCIM library to create built-in integrations with Monday.com, Zoom, and other third-party applications.
Hire2Retire has unlocked more than automated onboarding, automatically updating profiles and access privileges for role changes, and promptly executing offboarding.
Adding Hire2Retire has allowed Campus USA to fully automate 80% of the entire employee lifecycle, giving sysadmins hours of their work week back and providing a better employee experience.
Book a free one-on-one discovery call with a Hire2Retire expert now and learn how to achieve automated onboarding at your organization!
