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In logistics operations, system access is directly tied to execution. Teams rely on internal systems for inventory tracking, warehouse operations, shipment coordination, and communication. Without timely access, even routine tasks can slow down.
East Coast Warehouse & Distribution runs large-scale operations tied closely to port activity, warehousing, and transportation timelines. Access to systems plays a key role in keeping daily operations on track.
The company used Paychex to manage employee data and relied on a Hybrid Active Directory environment for identity and access management. However, these systems were not connected. This meant every new hire, role change, or exit required manual coordination between HR and IT, creating delays and increasing IT workload.
Founded in 1957, East Coast Warehouse & Distribution has grown into a major logistics provider supporting temperature-controlled supply chains across the United States. Headquartered in Elizabeth, New Jersey, the company operates near key port regions including New York/New Jersey, Philadelphia, Savannah, Charleston, and Houston.
The company supports leading food and beverage brands that depend on reliable cold chain logistics. It plays a critical role in handling temperature-sensitive goods where storage conditions, timing, and coordination are essential.
Its operations include:
With a workforce of around 350 employees across locations, the company depends on reliable access to systems to maintain smooth operations.
Before automation, access management was handled manually across systems that did not communicate with each other.
Each onboarding required IT to review employee details in Paychex, create accounts in Active Directory, and assign access based on role and location. For a distributed workforce, this process had to be repeated frequently across locations.
On average, provisioning a new user could take between 4 to 8 hours depending on workload. During busy periods, this often extended further, delaying access for employees who needed to start work immediately.
Role changes created similar challenges. When employees moved between roles or locations, access updates were not always completed on time, leading to temporary gaps or incorrect access.
Offboarding also relied on manual tracking. If a step was missed or delayed, access could remain active beyond the employee’s last working day.
These issues resulted in:
RoboMQ implemented an automated integration between Paychex and the company’s Hybrid Active Directory environment using Hire2Retire.
With this setup, employee lifecycle events in Paychex automatically trigger actions in Active Directory.
New employees are provisioned with the required accounts and access as soon as they are added in Paychex. Role changes update access based on predefined rules, and offboarding ensures that access is removed without delay.
The solution replaced multiple manual steps with a single, event-driven workflow applied consistently across all locations.
The shift from manual to automated processes led to clear improvements in both efficiency and reliability.
For East Coast Warehouse & Distribution, access management is no longer a manual process that slows down operations.
IT teams no longer need to track and complete each request individually. Instead, they rely on a system that handles provisioning automatically and consistently. Provisioning that used to take hours now happens automatically.
This has reduced delays, minimized errors, and ensured that employees have the access they need from the start. It has also improved control over access during role changes and exits.
By connecting Paychex with their Hybrid Active Directory environment, the company has turned a time-consuming process into one that runs reliably in the background, supporting daily operations without interruption. Access is now aligned with operations, not delayed by process.
Ready to join the wave of companies automating their employee lifecycle management processes with Hire2Retire? Schedule a demo call with us today to see what Hire2Retire can do for your business.
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