See How to Ensure Employees are Ready to Hit the Ground Running on Day 1|29th August 2025
1000+ Employees
Imagine it’s a wonderful day, as you have just unboxed your latest smartphone. What would be your first thought? Taking it out to flaunt it to your friends? Probably not! Your first intuition will probably be protecting that pricey phone from accidental spills, drops, or scratches by putting it in a protective case. All because extra security provides peace of mind.
Similarly, organizations also need to safeguard their most valuable asset, ‘data’, with the highest level of security. As a protective case saves your phone from breakage, a strong identity and access management process can save your organization from unauthorized access, security breaches, and inefficient workforce and identity management. For Otter Products, too, this security layer was more than nice to have, it was a necessity.
Founded in 1998 in Fort Collins, Colorado, OtterBox is a leading consumer electronics accessory company. It makes a wide variety of protective cases, such as water-resistant, drop-resistant, shock-resistant, and others, for mobile devices.
The history of Otter Products goes way back to the late 90s when Curt Richardson, the founder of Otter Products, created the first waterproof Otter Box case in the garage of his family home. What started from his garage has now grown into multiple successful ventures like OtterBox, Liviri, OtterCares, and LifeProof. OtterBox now has over 1000 employees working in offices across Hong Kong, Ireland, and the USA. However, as the company expanded into physical protection for devices, safeguarding and managing its own identity and employee data became an unignorable challenge.
While Otter Products’ rapid growth helped it become a well-known global brand for durable yet stylish accessories and guards for mobile devices, inside its own cocoon, it was struggling to take hold of its repetitive yet crucial business processes. While the company had powerful employee management systems, such as ADP as an HR system and Hybrid AD (Active Directory+ Entra ID) for employee identity management, the process for workforce lifecycle management was largely manual. Their HR team was sending manual updates for every Joiner, Mover, Leaver (JML) event to IT for account creation, provisioning, and updates. Consequently, the company was struggling with:
Otter Products was struggling to provide timely access and resources to its new hires. Their new hires often have to go through multiple follow-ups during those initial critical days, affecting their productivity and enthusiasm.
In the absence of an automated workforce lifecycle management process, often, terminated employees’ accounts remain active, posing compliance and security risks.
Where HR teams used to send multiple follow-ups for provisioning requests, IT teams used to spend hours updating repetitive access according to JML events. These misaligned operations affected costly working hours, leaving less time for strategic operations.
Having presence in multiple countries and a growing workforce, for Otter Products, manual identity and access management simply wasn’t enough.
One of the IT managers of Otter Products explained, “Managing workforce identity accounts was manageable for us when the organization was small. But, now with presence in 3 countries and a thousand identities to track, it is becoming a bottleneck for operations.”
To address these challenges, Otter Products started searching for a product that could streamline its HR processes by automatically synchronizing employee data between ADP and AD(Active Directory) in real-time.
Otter Products’ search for a reliable and scalable solution for workforce lifecycle management led them to Hire2Retire. Designed to simplify and automate complex identity and access management workflows in an organization, Hire2Retire eliminated the tedious manual provisioning process for Otter Products.
With Hire2Retire, Otter products synchronized Joiner, Mover, Leaver (JML) events from ADP to Hybrid AD in real time, eliminating delays and security risks. Hire2Retire automation provided the company with a structured provisioning and deprovisioning workflow, which resulted in:
Considering HR as a source of truth, Hire2Retire updates every change in IdP, such as Google Workspace, Okta Directory, or AD, in real time. For Otter Products, it enabled real-time synchronization between ADP and Hybrid AD, eliminating manual intervention and IT dependency.
Accounts of new hires are provisioned with the right access and resources even before their first day at work. Employees no longer had to wait for days for IT to manually assign privileges, enabling them to be productive from day one.
As soon as an employee changes role or department, the new privileges, group memberships are updated in AD in addition to disabling old access. For example, when a sales executive transitions into a manager role, his outdated permissions are revoked, and correct group memberships and distribution lists are updated without manual intervention, enforcing least privilege.
Manual offboarding is error-prone and can lead to ghost accounts in GAL. Hire2Retire, by automating the offboarding process, ensures no terminated employee has access to sensitive data and resources. With features like shared mailbox and OneDrive, Hire2Retire also makes managing an exited employee’s data much easier and structured.
With Hire2Retire, Otter Products now has a streamlined, automated workforce lifecycle management workflow that supports its rapid growth. Just as no one would leave their phone and electronic device unprotected, Otter Products now ensures their employees and sensitive data are safe every single day.
Ready to join the wave of companies automating their employee lifecycle management processes with Hire2Retire? Schedule a demo call with us today to see what Hire2Retire can do for your business.
1000+ Employees
