See How to Seamlessly Manage Employee Role Changes and Keep Access Secure|10th Oct 2025
500 Employees
When new employees came to work at Penny Lane Centers, the excitement of starting often faded quickly. Instead of jumping right into their roles, many spent their first days waiting for email access, login credentials, or permissions for the tools they needed.
On the other side, when someone left the organization, closing their accounts sometimes didn’t happen right away. That left sensitive information open longer than it should have been.
The reason was simple: HR and IT weren’t connected. HR tracked employee details in ADP, while IT managed accounts in Microsoft Entra ID. Whenever someone was hired, changed roles, or left the organization, HR had to enter the details in ADP and then IT had to repeat the same steps in Microsoft Entra ID. Since this was all done manually, errors were common, and updates didn’t always happen on time. New employees ended up waiting to get access, and IT spent more hours than they should have just keeping accounts up to date.
Penny Lane Centers started in 1969 with one group home in the San Fernando Valley. From those small beginnings, it has grown into an organization that now reaches thousands of children and families across Los Angeles County.
The nonprofit runs foster care and adoption programs, mental health services, transitional housing, and support for families in crisis or youth without stable housing. None of this would be possible without the people on the ground be it therapists, case workers, housing staff, and many others. For them to focus fully on the families they serve, they needed to fix the basic requirements first like providing the right system access at the right time to be ready from the very first day.
As Penny Lane’s programs and staff grew, the cracks became harder to ignore:
Slow Onboarding – Many new hires spent their first few days unable to log into core systems. About 6 out of 10 had to wait at least one full day before getting full access.
Delayed Offboarding – Roughly 20% of departing staff still had accounts active a week after leaving. That left private client information exposed.
Systems didn’t sync – HR team worked in ADP and IT team worked in Microsoft Entra ID. Obviously, the teams were not connected properly, so everything had to be entered twice. Hence, the human errors were very common.
Heavy IT workload – Instead of supporting staff with new tools or improvements, IT spent hours each week creating accounts and removing accesses.
For an organization that works with vulnerable children and families, these delays and risks could not be ignored.
Penny Lane Centers decided to use RoboMQ’s Hire2Retire to bring HR and IT onto the same page. With this system, any update made in ADP by HR is automatically reflected in Microsoft Entra ID.
Here’s what changed:
Udhayakumar D. ( Director, Data Strategy & Operations )
Udhayakumar D. ( Director, Data Strategy & Operations )
Udhayakumar D. ( Director, Data Strategy & Operations )
The improvements showed up quickly:
For Penny Lane, the change wasn’t just about fixing technology. It was about making life easier for staff, keeping client information safe, and giving IT space to focus on projects that really support the mission.
With Hire2Retire, account setup and removal now happen automatically. IT doesn’t have to track every single change by hand, and staff get what they need right away. That gives everyone more time to focus on what matters most and that is supporting children and families across Los Angeles.
Ready to join the wave of companies automating their employee lifecycle management processes with Hire2Retire? Schedule a demo call with us today to see what Hire2Retire can do for your business.
500 Employees
