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CASE STUDY

Hire2Retire Optimizes HR-IT Processes for Cyprus Credit Union

An icon for group access describing Role Based Access Control with Hire2Retire
Role-Based Access Control
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Superior "First Day at Work"
An icon for person with clock describing Timely Terminations with Hire2Retire
Timely Terminations
An icon with lock and password describing Identity Provisioning with Hire2Retire
Identity Provisioning

Industry

Company Size

500 Employees

Implemented Solution

Customer

As organizations expand, HR and IT teams often face delays caused by manual account management. Research indicates that companies with more than 300 employees put up to 20% of IT resources to repetitive administrative tasks. Slow onboarding, delayed updates to employee roles, and inconsistent offboarding can create security and compliance risks if not addressed promptly.

About Cyprus Credit Union

Founded on October 1, 1928, by a group of copper mining company employees west of Salt Lake City, Cyprus Credit Union became Utah’s first credit union and has remained a member-owned non-profit for nearly a century. Serving thousands of members with over 500 employees across 21 branches, the credit union is committed to helping Utah residents achieve financial success while maintaining operational efficiency.

Cyprus Credit Union offers a wide range of financial solutions including savings and checking accounts, personal, auto & home loans, credit cards and investment options and business banking services.

By prioritizing both member financial success and internal efficiency, Cyprus Credit Union ensures its workforce and HR-IT operations remain effective and reliable.

Challenges

The HR and IT teams at Cyprus Credit Union encountered several obstacles due to manual account processes:

Onboarding was very slow, delaying productivity for new hires

Role changes and internal transfers were not always updated on time

Offboarding processes were inconsistent, with approximately 15% of former employee accounts remaining active for more than 24 hours

IT staff spent substantial time on routine maintenance instead of focusing on strategic and productive tasks

These issues caused inefficiencies, exposed security gaps, and affected overall employee experience.

Solution: Automating Access

To address these difficulties, Hire2Retire, RoboMQ’s automated employee lifecycle management solution, was deployed. By integrating ADP to AD and Entra ID, employee data was synchronized in real time, reducing manual intervention and minimizing errors.

Key improvements included:

Consistent Employee Records: Information was kept accurate across ADP, AD, and Entra ID

Role-Based Access Control: Employees received appropriate system access according to their positions

Faster Onboarding: New hires gained access immediately, improving their first-day experience

Secure Offboarding: Departing employees had access revoked automatically, enhancing compliance

What Changed

The implementation of Hire2Retire led to measurable benefits:

Employee transitions from joining, role change to departures all were handled efficiently

Compliance improved through timely access removal and reliable data

IT teams were freed to focus on higher-value projects

Errors and mismatched data between systems were eliminated

Onboarding time decreased, enabling employees to contribute sooner

Takeaway

By automating HR-IT processes, Cyprus Credit Union strengthened workforce management and improved operational efficiency. The integration of ADP to AD and Entra ID ensured employees consistently had the right access at the right time.

With Hire2Retire, Cyprus Credit Union continues to deliver dependable employee management while maintaining its focus on member financial success.

Want to learn more?

Ready to join the wave of companies automating their employee lifecycle management processes with Hire2Retire? Schedule a demo call with us today to see what Hire2Retire can do for your business. 

RoboMQ is not affiliated, associated, authorized, endorsed by, or in any way officially connected with any of HR systems that it provides integration with and are mentioned in this case study. All product and company names are the registered trademarks of their original owners. 

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