What happens when a company’s growth outpaces its internal systems?
Internal systems such as your HR software, employee identity platforms and IT provisioning workflows are meant to work together. But when they don’t, even the simplest processes like onboarding become a major source of delay and friction.
An industry leader in construction solutions, Exo is a utility and lighting infrastructure asset management company. It manages structural integrity across the lifecycle by providing maintenance and quality assurance services for lighting poles, transmission towers and other infrastructure assets. Its suit of services includes asset management for Power Delivery, Lighting, Renewable Generation, Telecommunications, Conventional Generation, and Oil & Gas.
Manual provisioning created more than just inefficiencies, here’s what business risks EXO faced:
1. Manual onboarding delays: New hires often had to wait 24 to 48 hours to get access to apps, email, and resources.
2. High IT Workload: Over 50 employee records per month required manual attention, generating recurring helpdesk tickets. IT had to be informed manually every time a new employee needed an access or system configuration, resulting in more delays.
3. Security Vulnerabilities: Without automated offboarding process, terminated employees retained access, posing security threats.
4.Inconsistent Setup: There was no standard process for provisioning access and resources, different departments followed different workflows.
The cost wasn’t just operational; it was also cultural. On one side, such delays and inconsistent experiences lowered morale and enthusiasm of new hires. On the other, IT team was tied up in low-value, repetitive tasks, feeling dissatisfied and frustrated.
1. Automated JML Management: Every joiner, mover and leaver event from Paycor triggered automated identity updates in AD, including profile creation, access rights and deactivation. The provisioning time became 3x faster.
2. Attribute Mapping and Employee Identity Consistency: Employee attributes such as department, job title and location were automatically mapped from Paycor to Hybrid AD fields (e.g., Name, UPN, Security Groups), ensuring consistency across systems. This led to a 60% drop in identity-related IT helpdesk tickets.
3. Automated Access and Resource Provisioning: Access and privileges were assigned automatically based on job roles and departments, removing guesswork and improving governance.
4. Automated Communication: Lifecycle based custom email templates triggered automatically for onboarding, transitions, and offboarding, reducing miscommunication.
5. Service Desk Integration: Hire2Retire integrated with EXO’s service desk, automatically triggering provisioning tasks at employee lifecycle events.
With Hire2Retire as identity and access management solution, EXO transformed a slow, error prone workforce lifecycle management process into a fast, reliable and secure operation.
Hire2Retire delivers a future-proof, identity-first foundation that scales with your business, whether onboarding 100 or 1,000 employees. By automating last mile provisioning and eliminating manual tasks, it enables true zero touch IT and self-service, so companies can grow securely without losing control.
Want to learn how Hire2Retire can help you transform your identity lifecycle management? Get in touch with us today!
