Webinar: IGA Built On and For ServiceNow — The Best of Both Worlds
Watch Past Webinars covering real customer use cases in Identity, Access, and JML Automation
Founded in 1975, CPL is a multi-disciplinary architectural and engineering firm serving clients across healthcare, higher education, K-12 education, infrastructure, community, and placemaking sectors.
With offices across Florida, Georgia, New York, North Carolina, Ohio, Virginia, Pennsylvania, and South Carolina, CPL supports a large, distributed workforce and manages onboarding across multiple locations and teams.
CPL used ADP for HR operations and Hybrid Active Directory for identity management, but both systems were disconnected. User onboarding and provisioning tasks were handled manually by IT teams, creating delays and adding extra manual work for IT staff.
The organization wanted to automate onboarding workflows, reduce manual work, improve coordination between HR and IT, and better prepare employee accounts and resources before start dates. Using Hire2Retire, CPL began automating employee provisioning workflows between ADP and Hybrid Active Directory while building a foundation for broader employee lifecycle automation.
Before implementing Hire2Retire, CPL relied on manual onboarding and provisioning processes across HR and IT teams.
ADP Was Not Synced with Active Directory:
Employee data from ADP was not automatically synced with Hybrid Active Directory. IT teams manually created user accounts, configured access, and handled onboarding tasks after receiving HR requests. This increased onboarding effort and slowed down provisioning workflows.
Heavy Manual Work for IT Teams:
CPL’s onboarding process involved multiple manual steps across account creation, access setup, mailbox configuration, and ticket coordination. Before Hire2Retire, the organization relied on manual ticket-based provisioning workflows, requiring additional coordination between HR and IT teams.
Shared Mailbox and Conditional Provisioning Needs:
Some onboarding workflows required conditional provisioning, including shared mailbox access and department-specific onboarding requirements. CPL needed flexibility to support different onboarding scenarios without relying on fully manual processes.
Preboarding Requirements:
HR teams usually provided advance notice for new hires, often at least two weeks before employee start dates. CPL wanted to use that time to support preboarding and ensure accounts and resources were ready before employees joined. The organization also wanted flexibility to handle delayed start dates when needed.
Existing Device Provisioning Processes:
CPL already used Intune and Windows Autopilot for device provisioning and wanted onboarding automation to align with existing IT operations.
CPL evaluated RoboMQ Hire2Retire to automate onboarding and identity provisioning workflows between ADP and Hybrid Active Directory.
During discovery and demo discussions, RoboMQ demonstrated:
The platform allowed CPL to start with core onboarding automation first and expand additional workflows over time based on operational needs.
Automated ADP to Hybrid AD Provisioning
Hire2Retire automated employee data synchronization between ADP and Hybrid Active Directory, helping reduce manual account provisioning work for IT teams.
Preboarding Support
Because HR teams often shared new hire information in advance, CPL could prepare accounts and onboarding tasks before employee start dates. The workflows also supported cases where employee start dates changed after onboarding activities had already started.
Conditional Workflow Automation
Hire2Retire supported onboarding workflows with conditional logic for different teams and requirements. It includes shared mailbox provisioning, department-specific workflows, automated ticket creation, and communication workflows.
Alignment with Existing IT Processes
The implementation aligned with CPL’s existing Intune and Windows Autopilot provisioning processes, helping IT teams manage onboarding more efficiently.
Phased Rollout Approach
CPL planned to begin with foundational onboarding and provisioning automation during initial rollout and expand additional capabilities over time. This allowed teams to simplify onboarding first without changing every process at once.
With Hire2Retire, CPL improved onboarding workflows and reduced manual provisioning effort across HR and IT operations.
Expected business outcomes included:
The implementation also created a foundation for future identity lifecycle automation and additional integrations as operational requirements evolve.
CPL has established a foundation for broader employee lifecycle automation with Hire2Retire. With onboarding automation in place, the organization plans to expand workflows for employee offboarding, access reviews, and additional enterprise application integrations over time.
As CPL continues supporting teams across multiple offices and locations, the automated onboarding process helps reduce repetitive administrative work and improve coordination between HR and IT teams. The organization also plans to expand automation capabilities gradually based on operational needs and future growth.
Ready to join the wave of companies automating their employee lifecycle management processes with Hire2Retire? Schedule a demo call with us today to see what Hire2Retire can do for your business.
500+ Employees
