Know how to Automate Access Requests, Certifications, and Compliance Reporting
600 Employees
For organizations managing a distributed workforce across multiple subsidiaries, keeping identity data synchronized across HR, IT, and operational systems is complex. Especially when employee onboarding relies on manual imports, weekly spreadsheet downloads, and human coordination across these subsidiaries, the gap becomes costly in terms of compliance risks, IT overhead, and employee experience.
This is the challenge that led Thompson Holdings Inc to RoboMQ Hire2Retire.
Founded in 1997 to transition Thompson Engineering into a 100% employee-owned company. Thompson Holdings Inc has grown into the parent organization of four dynamic subsidiaries:
● Thompson Engineering
● Thompson Consulting Services
● Watermark Design Group
● Sourcetoad
With a workforce of 600 employees, Thompson Holdings provides centralized corporate services in different domains, including architecture, disaster recovery, engineering, and software development.
Thompson Holdings is operating in a hybrid Active Directory environment that spans across on-prem and cloud tenants. Thereby, the IT team is responsible for identity management across multiple email domains, organizational units (OUs), and subsidiary structures.
Despite strong internal processes, Thompson Holdings’ IT team faced persistent friction in employee lifecycle management. Their onboarding workflow was a patchwork of manual intervention that did not scale with their expanding company structure.
Some of the challenges they dealt with are:
● Manual HR Data Imports: Paylocity data required weekly manual exports and imports into Active Directory, causing errors and delays.
● Last Minute Onboarding Requests: Field service employees were frequently onboarded with less than 24 hours’ notice, sometimes an evening before the joining date. This resulted in compliance gaps and onboarding delays.
● Disconnected Systems: No automated integration existed between Paylocity, Active Directory, FreshService, and the ERP. This forced staff to manually coordinate across platforms for every joiner-mover-leaver event.
● Multi-Subsidiary Complexity: Managing multiple tenants, email domains, and AD environments across subsidiaries made policy implementations and compliance reporting exceptionally difficult.
● Compliance & Access Visibility Gap: Without centralized reporting, demonstrating compliance for onboarding, role changes, and offboarding access control required manual audit preparation.
RoboMQ Hire2Retire platform addressed Thompson Holdings’ challenges by integrating Paylocity with its hybrid AD environment. This enabled real-time synchronization of employee data and eliminated the weekly manual import cycle.
Core areas that Hire2Retire improved are:
Real-Time Paylocity API Sync: Rather than scheduling batch updates, Hire2Retire connected to the Paylocity Worker API to pull employee data continuously. With access to up to 50–60 configurable data attributes, IT teams can precisely determine which fields are synchronized, ensuring accuracy without excessive data exposure.
Automated Provisioning and Deprovisioning: When a new hire record appears in Paylocity, Hire2Retire automatically triggers downstream actions, including Active Directory account creation, security password generation, assigning group memberships based on role, and provisioning Microsoft 365 licenses, without human intervention. For terminations, the system supports both standard and sensitive offboarding workflows with time zone-aware, scheduled account deactivation.
Vendor-Neutral Architecture: With the team at Thompson Holdings exploring a future migration from Paylocity to Workday. Hire2Retire’s ability to support multiple HR systems with minimal reconfiguration ensures that the company’s investment in the platform will remain durable in the long term.
FreshService Integration: Hire2Retire integrated with FreshService (Service Desk) to automatically create equipment request tickets as part of the onboarding process. This shifted the focus of IT intake forms from account creation to hardware provisioning.
Lifecycle Event Communication Hub: Hire2Retire communication hub sends personalized, templated emails to employees and stakeholders at key lifecycle events. This provided HR with greater visibility and improved employee experience across subsidiaries.
Compliance Reporting: Hire2Retire provides detailed reporting onboarding, offboarding, and role-based access changes, directly supporting ISO 27001 audit requirements without additional manual documentation.
For a 100% employee-owned organization where every operational decision reflects the interests of its employee-owners, the value of Hire2Retire extends beyond IT efficiency.
Some of the business impacts that Hire2Retire provides to Thompson Holdings Inc are:
● Eliminated weekly manual Paylocity-to-AD data imports, freeing IT staff for higher-impact tasks.
● Real-time API sync reduces onboarding provisioning time from days to minutes.
● Automated FreshService tickets ensure equipment is ready before day one of a new hire.
● Offboarding workflows are automated with immediate or scheduled deactivation by time zone.
● Centralized compliance reporting satisfies ISO 27001 audit requirements for onboarding, offboarding, and RBAC without manual preparation.
● Future-proofed for Workday migration with vendor-agnostic platform design
● Multi-tenant architecture supports all subsidiaries from a single platform, with different workflows per entity.
● Communication Hub drives HR adoption by automating lifecycle notifications that HR previously managed manually.
● Long-term leaves are handled natively, and employees’ mailboxes are shared with their respective reporting managers to keep tasks coordinated.
By ensuring that every new team member is provisioned on time, with the right access and equipment from day one, Thompson Holdings reinforces the culture of excellence and ownership that defines it.
If your organization is managing employee lifecycle processes manually, whether you are using Paylocity, Workday, or another HR platform. Hire2Retire can help you eliminate inefficiencies, reduce compliance risk, and give your employees the seamless onboarding experience they deserve.
Ready to join the wave of companies automating their employee lifecycle management processes with Hire2Retire? Schedule a demo call with us today to see what Hire2Retire can do for your business.
600 Employees
